Last Updated: August 23, 2026

At Jacketary, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the eligibility requirements outlined below.

1. Return & Exchange Eligibility

Returns and exchanges may be requested within 30 days of delivery.

To qualify for a return or exchange, items must:

• Be unused, unworn, and unwashed
• Be in their original condition
• Include all original tags, labels, and packaging
• Not show signs of alteration, misuse, or damage caused by the customer

Items returned after 30 days of delivery are not eligible for return or exchange.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or personalized products
• Altered items
• Used or damaged items not caused by manufacturing defects
• Products returned without prior authorization

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact:

Email: sales@jacketary.com

Please include:

• Order number
• Reason for return or exchange
• Clear photos if the item is damaged, defective, or incorrect

Once approved, our team will provide the return address and instructions for shipping the item back to us.

Returns sent without authorization may not be accepted.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or eligible alternative product:

• Requests must be submitted within 30 days of delivery
• Returned items must meet all eligibility requirements
• Customers are responsible for return shipping costs
• Replacement items will be shipped after the returned item has been received and inspected

Product availability may affect exchange processing.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect due to our error

Please contact us within 48 hours of delivery and provide supporting photos.

After verification, we will work with the customer to provide an appropriate resolution, which may include:

• A replacement item
• A full refund
• Return shipping assistance, where applicable

6. Return Shipping Costs

Customers are responsible for return shipping costs for standard returns and exchanges.

Return shipping costs may be covered by Jacketary if the return is approved due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Processing of Returns

All returned items are inspected upon receipt.

Once the inspection is completed, customers will be notified regarding the approval of their return or exchange request. Approved refunds are processed to the original payment method within 5–10 business days after the return has been approved. The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

Contact Information

Address: 4256 Golf Rd, Skokie, IL 60076, USA

Email: sales@jacketary.com

Customer Service Hours: Monday – Saturday
9:00 AM – 6:00 PM (CT)

Sunday: Closed

Response Time: Within one business day.