Last Updated: August 23, 2026

At Jacketary, we understand that plans can change. We strive to provide a fair and transparent cancellation process for our customers.

1. Cancellation Window

• Orders may be canceled within 24 hours of placement for a full refund.
• To request a cancellation, please contact us as soon as possible at:
• Email: sales@jacketary.com
• Please include your order number in your request.

2. Orders After 24 Hours

• After 24 hours, orders may have already entered processing, fulfillment, or production.
• For this reason, cancellation requests submitted after 24 hours cannot be guaranteed and may be declined.

3. Shipped Orders

• Once an order has been shipped, it can no longer be canceled.
• If you no longer wish to keep the item, you may request a return in accordance with our Return & Exchange Policy.

4. Custom or Personalized Items

• Custom-made, personalized, or made-to-order products cannot be canceled once production has started.
• Customers are encouraged to carefully review all customization details before submitting an order.

5. Refunds for Canceled Orders

• Approved cancellations are refunded to the original payment method used during checkout.
• Refunds are typically processed within 5–10 business days after cancellation approval.
• Please note that banks, card issuers, and payment providers may require additional time to post the refund to your account.

6. Contact Information

Address: 4256 Golf Rd, Skokie, IL 60076, USA

Email: sales@jacketary.com

Customer Service Hours: Monday – Saturday 9:00 AM – 6:00 PM (CT)

Sunday: Closed

Response Time: Within one business day.