At Jacketary, we are committed to providing a seamless and positive shopping experience to our customers. If something goes wrong, our customer support team is always here to assist and ensure a quick and fair resolution in line with our refund policy.

Refund Eligibility

• Customers are eligible to request a refund under the following circumstances:
• The product is returned in its original condition with all tags intact within 30 days of delivery.
• The received item does not match your original order (wrong size, color, or product).
• Your order did not arrive at your provided address, confirmed after carrier investigation.
• The order was canceled within 24 hours of being placed.

Non-Refundable Situations

Refunds will not be issued for:

• Customized or made-to-order products.
• Used items or those missing original tags/packaging.
• Cancellations made after the order has been dispatched (considered final sale).
• Orders with incorrect shipping details or unverified information — in such cases, applicable processing and shipping costs may be deducted from the refund amount.

Return & Shipping Responsibility

Customers are responsible for return shipping costs unless the received item is defective or incorrect.
We recommend contacting our support team before initiating any return to ensure proper tracking and timely processing.

Refund Timeline

Customers will be notified via email once their refund request has been reviewed.
If your claim is approved, the refund will be processed to your original payment method within 7 working days.

How to Request a Refund

To initiate a refund request, please contact us via email: sales@jacketary.com Include your order number, reason for refund, and photo evidence (if applicable).

Policy Updates

Jacketary may update this Refund Policy from time to time. Any changes will apply to future purchases. For existing orders, the policy active at the time of purchase will apply.

Legal Notice

This refund policy is operated under BPCP Trading LLC, a Dubai-registered limited liability company, managing the brand Jacketary and its official website www.jacketary.com.

Contact Us:

For any inquiries please contact us via:

Business Name: Jacketary
Business Number: +1 815 2651203
Business Email: sales@jacketary.com
Business Hours: Monday to Saturday | 09:00 AM – 06:00 PM (CT)
Business Address: 3727 W 34th St, Chicago, IL 60623, USA

Thank you for choosing Jacketary, an optimum fashion stop. We are available to offer you happy shopping experience.