Jacketary accepts multiple payment options including Visa, MasterCard, American Express, and Discover. All transactions are processed through secure and verified payment gateways.

Yes, Jacketary offers worldwide free shipping on all orders without any hidden charges at checkout.

Processing Period: 2–3 business days
Transit Duration: 8–9 business days
Total Delivery Timeline: 10–12 business days

Once your order has been dispatched, a tracking number will be shared with you via email. You can use this number on the courier’s official website to track your shipment.

Exchanges and returns are accepted within 30 days only if the items are in original condition, unused, and with proper tags intact. For more details, please visit our Return Policy page.

If you receive a damaged or defective product, please contact us via email within 24 hours and provide photo evidence. Our team will verify your claim and process either a full refund or a free replacement.

You can cancel or modify your order within 24 hours of placing it by emailing us at sales@jacketary.com.

Yes, product sizes can be exchanged. However, customers will be responsible for return shipping costs unless the size issue occurred due to our mistake.

Yes, all our products are designed according to the provided size chart. Please refer to our size chart before placing your order for accurate fitting.

Yes, we offer custom sizes on selected items where feasible. For availability, please contact our support team at sales@jacketary.com.

Email us at sales@jacketary.com to initiate a return request. Include your order number, reason, and photo evidence (if applicable). Our sales team will issue a Return Authorization Number (RAN) that must be attached to your return package. For further details, visit our Return Policy page.

Yes, once your refund request has been approved, the amount will be credited back to your original payment method within 7 business days. For more information, please check our Refund Policy page.

For any inquiries or assistance, reach out to our Customer Support Team at sales@jacketary.com. We are available to provide 24-hour customer support.

Business Name: Jacketary
Business Number: +1 815 2651203
Business Email: sales@jacketary.com
Business Hours: Monday to Saturday | 09:00 AM – 06:00 PM (CT)
Business Address: 3727 W 34th St, Chicago, IL 60623, USA

Thank you for choosing Jacketary — your ultimate fashion destination. We’re committed to offering you an exceptional shopping experience.