We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

All transactions are processed securely through SSL-encrypted payment gateways.

Yes. Your security is important to us.

All payment transactions are protected using SSL encryption and processed through trusted payment providers. Jacketary does not store complete credit card information on its servers.

Yes. Jacketary ships to customers worldwide.

Shipping availability may vary depending on local regulations and carrier service availability in certain regions.

We offer the following shipping options:

Standard Shipping: Free Worldwide

Expedited Shipping: $30

All shipping charges are displayed during checkout before payment is completed.

Order Processing Time

1–2 Business Days (Monday–Saturday)

Standard Shipping

10–12 Working Days (including processing time)

Expedited Shipping

6–8 Working Days (including processing time)

Delivery times may vary due to customs clearance, local carriers, weather conditions, or destination country requirements.

Yes.

Once your order has been shipped, a tracking number will be sent to your email address.

Tracking information may take up to 24–48 hours to become active after dispatch.

Yes.

Order modifications may be requested within 24 hours of placing your order.

Please contact sales@jacketary.com as soon as possible with your order number and requested changes.

Yes.

Orders may be canceled within 24 hours of placement for a full refund.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and our Return & Exchange Policy will apply.

We offer a 30-day return window from the date of delivery.

Returned items must:

• Be unused and unworn
• Be in original condition
• Include all original tags and packaging

Please review our Return & Exchange Policy for complete details.

Yes.

Exchanges may be requested within 30 days of delivery, subject to product availability and item condition.

Customers are responsible for return shipping costs for standard exchanges.

Customers are responsible for return shipping costs unless the item received is:

• Damaged
• Defective
• Incorrect

In such cases, Jacketary may provide return shipping assistance where applicable.

Please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos of the issue

Our support team will review your request and provide an appropriate resolution, which may include a replacement or refund.

Approved refunds are issued to the original payment method.

Refunds are typically processed within 5–7 business days after the returned item has been received, inspected, and approved.

Additional processing time may be required by your bank or payment provider.

Yes.

Our products are manufactured according to the measurements provided in our size guide.

We recommend reviewing the size chart carefully before placing an order.

Selected products may be available for customization.

Please note that custom-made or personalized items may require additional production time and may not be eligible for return or cancellation once production has started.

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed charges.

These fees are not included in our product prices or shipping charges and remain the responsibility of the customer.

We strive to display our products as accurately as possible.

However, slight variations in color, texture, stitching, or appearance may occur due to photography, lighting conditions, screen settings, and material characteristics.

Once your order has been shipped, tracking information will be sent to your email address.

You may also use our Track Order page to monitor shipment updates.

For questions regarding products, orders, shipping, returns, refunds, or payments, please contact us:

Email:
sales@jacketary.com

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (CT)

Response Time:
Within one business day.

No.

Jacketary currently operates as an online store and does not maintain a physical retail location for customer purchases.