What payment methods do you accept?

We accept the following secure payment methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

All transactions are processed securely through SSL-encrypted checkout.

Is my payment information secure?

Yes. We use SSL encryption to protect your personal and payment information. Your payment details are processed securely through trusted payment providers.

Do you ship worldwide?

Yes, Jacketary ships to customers worldwide.

How much does shipping cost?

We offer the following shipping options:

Standard Shipping: Free Worldwide

Expedited Shipping: $30

Shipping costs are displayed during checkout before payment is completed.

How long does delivery take?

Order Processing Time:
1–2 Business Days (Monday–Saturday)

Standard Shipping:
10–12 Working Days (including processing time)

Expedited Shipping:
6–8 Working Days (including processing time)

Delivery times may vary depending on destination country, customs processing, and local carrier operations.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment.

Can I modify my order after placing it?

Yes. Order modifications may be requested within 24 hours of placing the order. Please contact our support team as soon as possible.

Can I cancel my order?

Yes. Orders can be canceled within 24 hours of purchase for a full refund.

After processing or shipment begins, cancellations may no longer be possible and our Return & Refund Policy will apply.

What is your return policy?

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original tags and packaging

Please review our Return & Exchange Policy for complete details.

Do you accept exchanges?

Yes. Exchanges are accepted within 30 days of delivery, subject to product condition and availability.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery and provide clear photos of the issue.

Our support team will review the claim and provide an appropriate resolution.

How long does it take to receive a refund?

Approved refunds are issued to the original payment method within 3–7 business days after the returned item has been received and inspected.

Do your sizes match the size guide?

Yes. Our products are made according to the measurements listed in our size guide. We recommend checking the size chart before placing an order.

Do you offer custom jackets?

Yes. We offer selected custom jacket options. Processing times for custom orders may be longer than standard products.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Do your products match the images shown on the website?

We strive to display product images as accurately as possible. However, slight differences in color, texture, or appearance may occur due to screen settings and photography conditions.

How can I track my order?

Once your order has been shipped, tracking information will be sent to your email address. You may also use our Track Order page to check shipment updates.

How can I contact Jacketary?

For questions regarding products, orders, shipping, returns, or payments, please contact us:

Email: sales@jacketary.com

Business Hours: Monday – Saturday
9:00 AM – 6:00 PM (CST)

We typically respond within one business day.