Is Jacketary a secure site to shop from?

Jacketary maintains a secure e-commerce environment through implementation of SSL encryption method to ensure the protection of payment and personal data of customers.

What payment methods do you accept?

Jacketary accepts different type of payment methods: Visa, MasterCard, American Express, Discover. Secure payment gateways are used to manage all transactions.

Is shipping free at Jacketary?

Yes, Jacketary offer worldwide free shipping on all orders across the globe without any hidden charges at checkout.

How long will it take to receive my order?

• Processing Period: 2-3 business days
• Transit Duration: 8-9 business days
• Total Delivery Timeline: 10-12 business days

How do I track my order?

Tracking number will be shared with customers via email once the order dispatched and ships from our warehouse. You can track your order using courier website.

Can I return or exchange an item?

Exchanges and returns are accepted within 30 days only If items are in original condition, unused with proper tags intact. To get further details please visit are Return Policy page.

What if I receive a damaged product?

In case of any damage or defect found in product delivered please notify us via email with in 24 hours along with photo evidence. Jacketary team will ensure to thoroughly check the claim and process full refunds or free replacement.

Can I cancel or modify my order?

You are allowed to cancel or modify the orders within 24 hours of placing it. please email us at sales@jacketary.com to inform about order cancellation or modification.

Can I exchange sizes?

Yes, product sizes are exchangeable. However, customer will be responsible for managing return shipping cost unless the size mistake was made by our team.

Are your sizes accurate?

Yes, our products are designed according to the mentioned size chart. Refer to our size chart to get proper fitting apparel.

Do you offer custom sizes?

Yes, we offer Custom sizes but only on selected items where feasible. Still you may contact support team via email sales@jacketary.com for eligibility.

What’s the return process?

Email us at sales@jacketary.com to initiate a return request by mentioning complete details like order number, reason along with photo evidence (If applicable). Sales team will issue a Return Authorization Number (RAN) that must be attach by you while returning package. For further details visit our Return Policy page.

Will I get a full refund?

Yes, once the team successfully approves your refund claim your amount will be refunded via your original payment method used at the time of purchase within 6–7 business days. For further details on refund please check our Refund Policy page.

Got a question or need help? We’re here for you.

In case of any specific inquiries or assistance you may reach our Customer Support Team at sales@jacketary.com. We are available to provide you 24 hrs. support.

Contact Us:

For any inquiries please contact us via.

Business Name: Jacketary
Email: sales@jacketary.com
Phone: +1 217 6128134
Physical Address: 3727 W 34th St, Chicago, IL 60623, USA
Operating Hours: Monday to Saturday | 09:00 AM – 06:00 PM (CT)

Thank you for choosing Jacketary, an optimum fashion stop. We are available to offer you happy shopping experience.