Last Updated: June 11, 2026

At Jacketary, we are committed to providing reliable, secure, and transparent shipping services to customers worldwide. Please review the information below regarding order processing, delivery times, shipping charges, and international shipments.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Business Days: Monday – Saturday

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Options & Delivery Times

Standard Shipping

Cost: Free Worldwide

Estimated Delivery Time:
10–12 Working Days (including processing time)

Expedited Shipping

Cost: $30

Estimated Delivery Time:
6–8 Working Days (including processing time)

Please note that delivery estimates may vary depending on destination country, customs processing, local carrier operations, weather conditions, or other factors beyond our control.

3. Shipping Carriers

We work with trusted international shipping partners, including:

• DHL
• FedEx
• UPS
• USPS (where available)

Carrier selection may vary depending on destination and service availability.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–48 hours to become active after shipment.

You may also track your order through our Track Order page.

5. Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Jacketary does not collect or control customs duties, import taxes, or other government-imposed charges.

We recommend checking your country’s import regulations before placing an order.

6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping and contact information during checkout.

Jacketary is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost, Delayed, or Damaged Shipments

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur.

If your shipment is:

• Lost
• Significantly delayed
• Damaged during transit

Please contact our support team at sales@jacketary.com as soon as possible.

We will work with the carrier to investigate the issue and provide assistance where applicable.

8. Delivery Delays

Delivery delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier disruptions
• High shipping volumes
• Public holidays
• International transportation issues

Delivery estimates are provided in good faith but cannot be guaranteed.

9. Contact Information

Website Name: Jacketary

Business Address: 3727 W 34th St, Chicago, IL 60623, USA

Email: sales@jacketary.com

Customer Service Hours: Monday – Saturday 9:00 AM – 6:00 PM (CT)

Sunday: Closed

Response Time: Within one business day.