Jacketary is committed to offers seamless and positive shopping experience to customers. If something goes wrong our customer support team is right there to support your queries and manage quick refunds as per policy.

Refund Eligibility

• Customer are eligible to claim refund under following circumstances:
• You returned the product in original condition with the tag intact within 30 days.
• If received order doesn’t matches the purchased made by you.
• The order never arrived at your provided address as per tracking confirmation.
• Order cancelled by you within 24 hours of placing it.

Non-Refundable Situations

• Customized orders.
• Used or without tags items.
• Cancellations after order has been dispatched.
• Unconfirmed orders by customers will be refund partially (50%)

Refund Timeline

• Customers will be notified via email regarding the approval and refund of order.
• If your refund claim is approved by our team, the amount will be credited to your payment method within 7 working days.

How to Request a Refund

• Email: sales@jacketary.com
• Write a formal email to the above mentioned address by specifying your order number, reason for refund, and attach photo evidence if applicable.

Changes to Refund Policy

Jacketary may revise this policy at any time, with changes taking effect immediately upon posting on our website.

Contact Us:

For any inquiries please contact us via:

Business Name: Jacketary
Email: sales@jacketary.com
Phone: +1 217 6128134
Physical Address: 3727 W 34th St, Chicago, IL 60623, USA
Operating Hours: Monday to Saturday | 09:00 AM – 06:00 PM (CT)

Thank you for choosing Jacketary, an optimum fashion stop. We are available to offer you happy shopping experience.