At Jacketary, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward refund and exchange process.

Returns

• Items can be returned within 30 days of delivery.

• Products must be unused, in original condition, and include all original packaging and tags.

• Custom or personalized items are non-refundable unless defective or damaged.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days using the original payment method.

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer support at sales@jacketary.com

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at sales@jacketary.com with your order number and photos of the issue. We will provide an exchange or refund. Please note that the buyer is responsible for the return shipping costs.

Contact Us

For any questions regarding returns or refunds, reach out to our customer support team:

Email: sales@jacketary.com

Customer Support: Monday to Saturday | 09:00 AM – 06:00 PM (CT)